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Cline Homes wins Best of Houzz 2021 in Customer Service

Cline Homes has done it again! The Annual People’s Choice Award from the Houzz Community Highlights Home Remodeling and Design Professionals with Most Popular Designs and Top Ratings

CLINE HOMES of MOUNT PLEASANT, SC has won a “Best Of Houzz” award for SERVICE on Houzz®, the leading platform for home renovation and design. The family-owned homebuilding company with more than 80 years of combined experience was chosen by the millions of homeowners that comprise the Houzz community from among more than 2.5 million active home building, remodeling and design industry professionals.

MOUNT PLEASANT, SC February 12, 2020

The Best Of Houzz badge is awarded annually, in three categories: Design, Customer Service and Photography. Customer Service honors are based on several factors, including a pro’s overall rating on Houzz and client reviews submitted in 2019.

A “Best Of Houzz 2021” badge will appear on winners’ profiles as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.

“With a focus on building custom homes at exceptional value coupled with its customer-focused design process, Cline Homes has dedicated itself to becoming the most trusted new homes builder in Charleston.”

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Testimonials

"Building our home with Cline Homes was an incredibly good experience. It was a complicated job, and you and Cline entered it with caution and deliberation. Lisa and I could not be more pleased. Everything about our home exceeds expectations. The punch list from you and Cline was non-existent. It’s been incredibly good to be able to lean on you with questions as our home ages. Lisa and I can’t thank you and Cline Homes enough. Your personal attention to us during the process was appreciated more than you know. ~ Matt Sloan"

(Directed to Project Manager, Jay Godefroy)

"Jeff & Scott, We wanted to write to you about something you are surely aware of, but perhaps do not hear directly as often as you should. The building experience provided by your team was bar none. We are finally through our crazy moving box phase and able to take in the product your team has created for our family. We need to relay how much we are beyond impressed, and forever grateful. And while we are sure you are aware, we just need to give credit where credit is due. We feel so grateful to be given the opportunity to work with Chris, Nick, and Amanda. All three of these individuals worked with us to help us reach our home dreams and aesthetic goals. We are detail oriented and have high expectations, all of which were met, and surpassed during the building process. The attention to detail, care and patience will forever be something we are grateful for. In the most gracious manner, your team was able to meet and exceed our expectations, while being respectful of the timeline and Cline’s business model. We know you are aware that (we) have built twice before, and this has been by far the most client centric, detail oriented, and active pride taken in our project that we have ever witnessed. We genuinely wanted to thank you for such an incredible experience, and for making our house a home. Please accept our sincerest gratitude for the home your team created for our family. All the best, R & C "

~ R&C

"We had the opportunity to work with Cline Homes on a recent custom residential project in Charleston, SC and found the entire team to be fully dedicated to the client and the execution the architectural design concepts. We especially appreciated their attention to detail, coordination of trades and ease of collaboration. ~ Rush Dixon Architects"

"We have built several “custom” homes over the years, and we have never experienced the excellent level of service provided by Cline Homes. It was absolutely a pleasure to build our home in Awendaw Village! How many people who’ve built homes can say that? Not very many, I’m sure. To top it off, we did it from a distance! Building a home in SC while living in NJ was destined to be a challenge. Cline took steps to ensure that we didn’t miss a beat and delivered to us a beautiful home of the highest quality. We wanted to take some time to commend your wonderful team of associates who made it happen. First of all, Amanda Newell is a gem. She deserves top honors for her patience and attention to detail, not to mention her design savvy. She carefully guided us through all of the selections we needed to make. We never felt rushed or pressured. She offered thoughtful opinions and wasn’t afraid to tell us if we were going down the wrong path on a selection. She had great ideas and made the entire process so easy. In the face of all the deadlines, she remained our calm leader, managing all of the thousands of details! I don’t know how she does it! She responded to our emails as if we were her only client, yet she was juggling many others just like us. And not once did she confuse us with someone else. She always took time for us, and she made the whole process fun and enjoyable, despite the fact that we were sometimes making many choices in a matter of a couple of 2 or 3 day visits to SC. What patience she has! She never once made us feel like we were imposing on her time, even when we couldn’t make up our minds . . . this tile or that one??? She simply guided us to a choice, and we never had to second guess ourselves. And then there’s Chris Coy. I hope you know how great a job Chris does. Again, we’ve experienced builder field management before, but never on a caring, professional level as this. Chris simply wants to personally make sure that our home is completely finished to our liking and then some! He too offers professional advice and always tries to solve problems creatively and professionally, making sure we are a-okay with his recommendations and solutions. There’s no stonewalling that “we can’t do it that way.” Instead, his can-do attitude made us relax, knowing that he would take care of things according to our wishes. He offered great advice and many suggestions that we never would have considered. He is a real asset to Cline. Another shock to us was that he continues to follow up after closing. In our past home building experiences, we’ve had to chase the builder around in order to get the punch list taken care of. In many cases, we just gave up and fixed things ourselves. Not with Chris! He proactively moved to correct our relatively few outstanding issues and continues to follow up. He keeps his promises ensuring that we are not just another number on the list of homes Cline has built. That is just stellar service! Meggan Crocker in the office was always there to lend support with any change order questions, paperwork issues, etc. She followed up on everything we asked of her and was always there to answer any questions. Congratulations on assembling such a wonderful team! We hope that you commend these individuals for a job well done. "

~ Eileen M.

"We purchased our Cline home last month and couldn’t have been happier with the professionalism of the entire team. Specifically our Project Manager Chris Coy has been working with us ever step of the process. He has made our buying of our Cline home seamless addressing our questions and ensuring that we are totally satisfied with our new home. Thank you Chris and Cline homes for everything! I recommend this home builder 100%. (November 2020)"

~ Client

"Cline Homes always does the best work. We couldn't be happier with our Cline home!"

~ Y.I.C.

"We absolutely love our new home! So many thanks on a job well done to the entire Cline team!"

~ KL

"I have nothing but the best to say about Cline Homes ! Always professional, courteous and helpful. I have worked with many builders in my years in project management and design and there is no one I would recommend more than these guys. They have always delivered on time and have done what they said they were going to do. I would highly recommend Cline Homes for any project, big or small! ~ Jeff Little "

~ Blue Haven Pools & Spas

"We had an amazing experience building our new home with the Cline team. Our house had dozens of choices and customizations, and everyone from the Cline Design Team to our Project Manager and Designer to the Cline brothers made the process very easy."

~ Lora Moore

"Cline Homes was the builder we used to construct our recently completed home in Mount Pleasant, South Carolina. While this was not the first time we did new construction, it was by far, the very best experience (despite the fact that we were long distance)."

~ loridente

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